This Returns & Refunds Policy explains the conditions, process, and timelines for returning XENOVA products and requesting refunds. By placing an order with XENOVA, you agree to the terms outlined below.
1. RETURN ELIGIBILITY
XENOVA offers a limited return window to allow customers to evaluate their product with confidence.
To be eligible for a return:
The request must be initiated within 30 days of delivery
The product must be in original condition
The product must include all original accessories, packaging, and documentation
The product must not show signs of misuse, damage, or unauthorized modification
Returns that do not meet these conditions may be declined.
2. NON-RETURNABLE ITEMS
The following items are not eligible for return:
Products damaged due to misuse, accidents, or improper handling
Products modified or repaired by unauthorized parties
Items with missing or altered serial numbers
Accessories or promotional items unless defective
Software issues unrelated to hardware defects
Custom or special-order configurations may have additional restrictions.
3. HOW TO REQUEST A RETURN
To request a return:
Contact XENOVA Support within the return window
Provide your order number and reason for return
Follow the return instructions provided by our support team
Returns sent without prior authorization may not be accepted.
4. RETURN SHIPPING
Customers are responsible for return shipping costs unless the return is due to a verified defect or shipping error
Products must be securely packaged to prevent damage during transit
XENOVA is not responsible for items damaged during return shipping
We recommend using a trackable shipping service.
5. INSPECTION PROCESS
All returned products are inspected upon receipt.
During inspection, we verify:
Product condition
Completeness of packaging and accessories
Compliance with return eligibility requirements
Inspection may take up to 7 business days after receipt.
6. REFUND PROCESSING
If a return is approved:
Refunds are issued to the original payment method
Refund processing may take 5–10 business days depending on the payment provider
Original shipping fees, duties, and taxes may not be refundable unless required by law
7. PREORDERS and BATCH-BASED ORDERS
For pre-order or batch-based purchases:
Cancellations may be allowed before production begins
Once production has started, cancellation or refund eligibility may be limited
Estimated shipping timelines are provided at checkout and in order confirmation
Please review batch details carefully before placing an order.
8. DEFECTIVE OR DAMAGED PRODUCTS
If your product arrives defective or damaged:
Contact XENOVA Support within 7 days of delivery
Provide photos and a description of the issue
Verified issues will be addressed under warranty or replacement policy
9. EXCHANGES
XENOVA does not guarantee direct exchanges.
Approved returns may be refunded, and a new order can be placed if desired.
10. REGIONAL RIGHTS
This policy does not affect your statutory consumer rights under applicable local laws.
Customers in certain regions (such as the EU or UK) may have additional rights that override parts of this policy.
11. ABUSE PREVENTION
XENOVA reserves the right to refuse returns or refunds in cases of:
Repeated return abuse
Fraudulent claims
Misrepresentation of product condition
12. CONTACT INFORMATION
For returns or refund assistance, please contact:
XENOVA Support
Email: support@xenova.global
Website:https://xenova.global/pages/returns-refunds
IMPORTANT NOTICE
Return eligibility, refund timelines, and policies may vary by region and product configuration. Images and descriptions are for illustrative purposes only.
