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TERMS OF SERVICE

Last Updated: 07/JAN/2026

These Terms of Service (“Terms”) govern your access to and use of the XENOVA website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. ABOUT XENOVA

XENOVA (“we”, “our”, or “us”) designs and sells computing devices and related products through its official website and authorized sales channels.

These Terms apply to all users, customers, and visitors of the XENOVA website.

2. ELIGIBILITY

By using our website or purchasing a product, you confirm that:

  • You are at least 18 years old (or the age of majority in your jurisdiction)

  • You have the legal capacity to enter into a binding agreement

  • Information you provide is accurate and complete

3. PRODUCTS & SERVICES

XENOVA offers hardware products, accessories, and related services.

  • Product descriptions, images, and specifications are provided for reference

  • Actual products may vary slightly due to configuration, region, or manufacturing updates

  • Availability may be limited and subject to batch-based production

We reserve the right to update or discontinue products without prior notice.

4. PRICING & PAYMENTS

  • All prices are displayed in the applicable currency based on your location

  • Prices may include applicable taxes and duties where required by law

  • Payment must be completed before an order is processed or shipped

XENOVA reserves the right to correct pricing errors and cancel affected orders if necessary.

5. PREORDERS & BATCH-BASED ORDERS

Some products may be offered as pre-orders or fulfilled through batch-based production.

By placing a pre-order:

  • You acknowledge that shipping timelines are estimates

  • Production may begin after batch confirmation

  • Cancellation or refund eligibility may be limited once production starts

Batch details and estimated timelines are shown at checkout.

6. SHIPPING & DELIVERY

Shipping and delivery are governed by our Shipping & Delivery Policy.

Delivery timelines are estimates and may vary due to production schedules, customs clearance, carrier delays, or events beyond our control.

7. RETURNS & REFUNDS

Returns and refunds are governed by our Returns & Refunds Policy.

Eligibility, timelines, and conditions vary by product and region.

8. WARRANTY

XENOVA products are covered by a Limited Hardware Warranty as described in our Warranty Policy.

This warranty does not cover damage caused by misuse, accidents, unauthorized modifications, or normal wear and tear.

9. USER RESPONSIBILITIES

You agree to:

  • Use the website lawfully and responsibly

  • Not misuse, disrupt, or attempt unauthorized access to our systems

  • Provide accurate information during checkout and communication

You are responsible for safeguarding your account and device data.

10. INTELLECTUAL PROPERTY

All content on the XENOVA website, including:

  • Logos

  • Trademarks

  • Product designs

  • Text, images, and graphics

is the property of XENOVA or its licensors and is protected by intellectual property laws.

You may not copy, reproduce, or distribute any content without written permission.

11. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

  • XENOVA shall not be liable for indirect, incidental, or consequential damages

  • This includes loss of data, loss of profits, or business interruption

  • XENOVA’s total liability shall not exceed the purchase price of the product

Nothing in these Terms limits rights that cannot be excluded under applicable law.

12. FORCE MAJEURE

XENOVA is not responsible for delays or failures caused by events beyond reasonable control, including but not limited to:

  • Natural disasters

  • Supply chain disruptions

  • Government actions

  • Transportation or carrier delays

13. TERMINATION

We reserve the right to suspend or terminate access to our website or services if these Terms are violated.

Termination does not affect any rights or obligations that arose prior to termination.

14. PRIVACY

Your use of the website is also governed by our Privacy Policy, which explains how we collect and use personal information.

15. CHANGES TO THESE TERMS

XENOVA may update these Terms from time to time.

Updated Terms will be posted on this page with the revised date. Continued use of the website constitutes acceptance of the updated Terms.

16. GOVERNING LAW

These Terms are governed by applicable laws based on your country of residence or purchase, without regard to conflict-of-law principles.

17. CONTACT INFORMATION

For questions regarding these Terms, please contact:

XENOVA Legal Team
Email: support@xenova.global
Website: https://xenova.global

IMPORTANT NOTICE

Product specifications, pricing, availability, and policies may vary by region and configuration.
Images shown are for illustrative purposes only.

Frequently Asked Questions

Xenova is a new category of laptops designed for real multitasking. Our triple-screen design lets you work across three displays simultaneously—without external monitors or complex setups.

Xenova is built for professionals who work with multiple apps at once—founders, developers, designers, analysts, traders, video editors, and power remote workers.

We build fresh so you get the latest firmware and zero shelf time.

Yes. XENOVA ships with Windows 11 Pro and supports official Microsoft language packs. You can choose your preferred language during first setup or add languages later through Windows settings.

We offer a return window in line with our published Returns & Refunds Policy. Eligible returns must meet the stated conditions and be requested within the specified timeframe after delivery.

Yes. Orders can be canceled before shipment according to our cancellation policy. Once an order has entered production or shipping, cancellation terms may differ.

Approved refunds are issued to the original payment method after the returned item is inspected and confirmed to meet return conditions.

Shipping timelines vary by batch and configuration. Estimated delivery dates are clearly displayed at checkout and in your order confirmation email.

Xenova includes a standard warranty covering manufacturing defects. Dedicated customer support is available for setup, troubleshooting, and service inquiries.

Orders are allocated into shipping batches. Your order confirmation shows your batch and estimated dispatch window.

Yes. Xenova is designed to remain portable, weighing approximately 2.6 kg, making it easy to carry between home, office, or travel environments.

No. All three screens are fully integrated into the laptop—no external monitors, stands, or additional cables required.

Xenova comes with Windows 11 or Windows 11 Pro pre-installed. Additional language packs can be installed after setup through Windows settings.

Yes. Xenova is available in multiple configurations, with RAM and SSD options varying by model to suit different performance needs.

Xenova features one main display and two integrated side screens that fold out seamlessly, creating a unified multi-screen workspace in a single portable laptop.

Yes. The side screens can be folded away when not needed, allowing Xenova to function like a traditional laptop.

green shipping

Leading the industry to clean and sustainable air freight, we offer the option to reduce main haul carbon emissions by using sustainable aviation fuels. Sustainable fuels are our solution for true decarbonization of your supply chain.

Free delivery worldwide

Once ready, ship in 5 to 7 days

World's First

Triple Screen Laptop Experience. From an Australian Brand.

Top-notch support

support@xenova.global

Secure payments

Offering Secure Payments for Your Peace of Mind.