Shipping & Delivery POLICY

Last Updated: 07/JAN/2026

This Shipping & Delivery Policy explains how XENOVA processes, ships, and delivers orders worldwide. By placing an order with XENOVA, you agree to the terms outlined below.

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1. SHIPPING OVERVIEW

XENOVA ships products globally using a controlled, batch-based fulfillment process designed to ensure product quality, careful handling, and reliable delivery.

Shipping timelines and availability depend on:

• Product configuration

• Production batch allocation

• Destination country

• Local customs and carrier operations

Estimated delivery information is provided at checkout.

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2. ORDER PROCESSING & BATCH FULFILLMENT

XENOVA products may be shipped under one of the following models:

a. Immediate Dispatch (Limited Availability)

Some orders may qualify for expedited dispatch when inventory is available.

b. Batch-Based Fulfillment

Most orders are fulfilled according to a production batch schedule:

• Orders are allocated to the next available production batch at the time of purchase

• Batch allocation and estimated shipping windows are shown during checkout or order confirmation

• Production begins once a batch is confirmed

This approach allows XENOVA to maintain quality standards while offering global availability.

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3. ESTIMATED SHIPPING TIMELINES

Shipping timelines vary by region and batch status. Typical estimates are:

• Production & Preparation: As indicated at checkout (based on batch)

• Transit Time:

  • Asia & Middle East: 5–10 business days

  • Europe & UK: 7–12 business days

  • North America: 7–14 business days

  • Other regions: May vary

These timelines are estimates and not guaranteed.

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4. SHIPPING DESTINATIONS

XENOVA ships to most international destinations.
If your country is not listed at checkout, please contact support before placing an order.

Certain remote or restricted regions may experience longer delivery times or limited service availability.

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5. SHIPPING COSTS

• Shipping costs, if applicable, are calculated and displayed at checkout

• Promotional free shipping offers may apply during limited periods

• Shipping costs may vary by destination and service level

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6. DUTIES, TAXES & CUSTOMS

Where required by local regulations:

• Prices may include applicable duties and taxes

• In some regions, local customs authorities may require additional information or charges

• XENOVA is not responsible for delays caused by customs clearance processes

Customers are responsible for providing accurate shipping and contact information to avoid delays.

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7. ORDER TRACKING

Once your order ships:

• A shipment confirmation email will be sent

• Tracking information will be provided when available

• Tracking updates depend on the carrier and destination

Please allow up to 48 hours for tracking details to become active.

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8. DELIVERY ATTEMPTS & RECEIPT

• Deliveries are made to the address provided at checkout

• Failed delivery attempts due to incorrect address or unavailability may result in additional charges

• Signature requirements may apply in certain regions or for high-value shipments

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9. SHIPPING DELAYS

Shipping delays may occur due to:

• Production or component supply constraints

• Customs clearance

• Weather conditions

• Carrier disruptions

• Public holidays

XENOVA will provide updates when significant delays occur.

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10. DAMAGED OR LOST SHIPMENTS

If your order arrives damaged or appears to be lost in transit:

• Contact XENOVA Support within 3 days of delivery (or expected delivery date)

• Provide photos and order details where applicable

• Claims are reviewed in coordination with shipping partners

XENOVA will assist in resolving verified shipping issues in accordance with our policies.

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11. ADDRESS ACCURACY

Customers are responsible for ensuring:

• Shipping address is complete and accurate

• Contact details are correct

XENOVA is not responsible for delivery failures caused by incorrect or incomplete information.

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12. CHANGES & CANCELLATIONS

• Order changes or cancellations may be possible before production begins

• Once an order enters production or shipment, changes may not be possible

Please contact support as soon as possible for assistance.

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13. FORCE MAJEURE

XENOVA is not liable for delays or failures caused by events beyond reasonable control, including but not limited to natural disasters, strikes, government actions, or transportation disruptions.

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14. CONTACT INFORMATION

For shipping-related questions or assistance, please contact:

XENOVA Support
Email: support@xenova.global
Website: https://xenova.global

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IMPORTANT NOTICE

Shipping timelines, availability, and fulfillment methods may vary by region and product configuration.
Images and delivery estimates are for reference only.