XENOVA PRIVACY POLICY

Last Updated: 07/JAN/2026

XENOVA (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with our services.

By using the XENOVA website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

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1. INFORMATION WE COLLECT

We may collect the following types of information:

a. Personal Information

Information that can identify you, including:

• Full name

• Email address

• Phone number

• Shipping and billing address

• Payment-related details (processed securely by third-party providers)

• Order history and purchase details

b. Account & Communication Information

• Customer support inquiries

• Email or chat communications

• Preferences and settings

c. Technical & Usage Information

Automatically collected information may include:

• IP address

• Browser type and device information

• Operating system

• Pages visited and interaction data

• Cookies and similar tracking technologies

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2. HOW WE USE YOUR INFORMATION

We use your information to:

• Process and fulfil orders

• Provide customer support and respond to inquiries

• Communicate order updates, shipping, and service information

• Improve our products, services, and website experience

• Prevent fraud and enhance security

• Comply with legal and regulatory obligations

We do not sell your personal information.

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3. PAYMENT PROCESSING

Payments made on the XENOVA website are processed securely by third-party payment providers such as Shopify Payments, Stripe, PayPal, or other authorized processors.

XENOVA does not store full payment card details on its servers.

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4. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

• Enable core website functionality

• Analyse site performance and usage

• Improve user experience

You can control or disable cookies through your browser settings. Disabling cookies may affect website functionality.

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5. SHARING YOUR INFORMATION

We may share your information only when necessary, including with:

• Fulfillment and logistics partners for order delivery

• Payment processors to complete transactions

• IT and service providers supporting our website

• Legal authorities when required by law

All third parties are required to handle your data securely and only for authorized purposes.

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6. DATA RETENTION

We retain personal information only for as long as necessary to:

• Fulfil the purposes outlined in this policy

• Meet legal, accounting, or regulatory requirements

When information is no longer required, it is securely deleted or anonymized.

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7. DATA SECURITY

XENOVA implements appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, or disclosure.

While no system can guarantee absolute security, we take reasonable steps to safeguard your data.

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8. INTERNATIONAL DATA TRANSFERS

Your information may be processed or stored in countries outside your country of residence.
Where required, we take appropriate measures to ensure data protection in accordance with applicable laws.

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9. YOUR RIGHTS

Depending on your location, you may have the right to:

• Access your personal data

• Request correction of inaccurate information

• Request deletion of your personal data

• Object to or restrict certain processing

• Withdraw consent where applicable

To exercise these rights, please contact us using the details below.

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10. GDPR & UK GDPR (EU / UK USERS)

For users in the European Union and United Kingdom:

• XENOVA processes personal data in accordance with GDPR and UK GDPR

• You have the right to lodge a complaint with a data protection authority

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11. CHILDREN’S PRIVACY

XENOVA does not knowingly collect personal information from individuals under the age of 16.
If you believe a minor has provided personal information, please contact us for removal.

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12. THIRD-PARTY LINKS

Our website may contain links to third-party websites.
XENOVA is not responsible for the privacy practices or content of external sites.

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13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

The updated version will be posted on this page with the revised date.

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14. CONTACT US

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact:

XENOVA Privacy Team
Email: support@xenova.global
Website: https://xenova.global

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IMPORTANT NOTICE

Product availability, website features, and services may vary by region.
This Privacy Policy applies only to the XENOVA website and official services.