XENOVA WARRANTY POLICY

Last Updated: 07/JAN/2026

This Warranty Policy explains the coverage, exclusions, and procedures for warranty service for XENOVA products. By purchasing a XENOVA device, you agree to the terms outlined below.

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1. WARRANTY COVERAGE

XENOVA provides a Limited Hardware Warranty for XENOVA-branded laptops (“Product”) purchased directly from XENOVA or from authorized sellers.

The warranty covers manufacturing defects in materials and workmanship under normal use during the applicable warranty period.

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2. WARRANTY PERIOD

Unless otherwise stated at the time of purchase:

• Standard Warranty Period:
  12 months from the original date of delivery to the customer.

The warranty period begins on the date the product is delivered to the original purchaser.

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3. WHAT IS COVERED

During the warranty period, XENOVA will, at its discretion:

• Repair the defective product or component

• Replace the defective product or component with a new or refurbished equivalent

• Provide an alternative remedy where repair or replacement is not commercially reasonable

Covered items may include, but are not limited to:

• Internal hardware components

• Display panels (excluding accidental damage)

• Keyboard, trackpad, ports, and internal connectors

• Manufacturing-related power or boot failures

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4. WHAT IS NOT COVERED

This warranty does not cover:

• Normal wear and tear

• Cosmetic damage (scratches, dents, discoloration)

• Damage caused by accidents, drops, liquid exposure, fire, or misuse

• Damage caused by unauthorized repairs or modifications

• Damage caused by improper handling, storage, or transportation

• Software issues not related to pre-installed operating system defects

• Consumable parts or accessories unless otherwise specified

Products with altered, removed, or illegible serial numbers are not eligible for warranty service.

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5. WARRANTY SERVICE PROCESS

To request warranty service:

1. Contact XENOVA Support through the official support channel

2. Provide proof of purchase and product serial number

3. Describe the issue clearly and accurately

4. Follow the instructions provided by the support team

XENOVA may require the product to be inspected before approving warranty service.

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6. SHIPPING & HANDLING FOR WARRANTY CLAIMS

• Customers may be responsible for shipping the product to the designated service location unless otherwise stated.

• XENOVA will cover return shipping for approved warranty repairs or replacements, where applicable.

• International shipping timelines may vary depending on location and service availability.

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7. REPLACEMENT PRODUCTS

If a replacement is provided:

• The replacement may be new or refurbished

• Replacement products are covered for the remainder of the original warranty period or a minimum of 90 days, whichever is longer

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8. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

• XENOVA is not responsible for indirect, incidental, or consequential damages

• This includes, but is not limited to, loss of data, loss of profits, or business interruption

• XENOVA’s liability is limited to the purchase price of the product

Customers are responsible for backing up data before submitting a product for service.

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9. REGIONAL VARIATIONS

Warranty terms may vary depending on local laws and regulations.

Nothing in this policy affects your statutory rights under applicable consumer protection laws in your region.

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10. TRANSFERABILITY

This warranty applies only to the original purchaser and is not transferable unless required by local law.

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11. GOVERNING LAW

This Warranty Policy is governed by applicable laws based on the customer’s country of purchase or residence.

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12. CONTACT INFORMATION

For warranty assistance, please contact:

XENOVA Support
Email: support@xenova.global
Website: https://xenova.global

IMPORTANT NOTICE

Product specifications, warranty coverage, and service availability may vary by region and configuration. Images and descriptions are for illustrative purposes only.